Privacy Policy
- Who We Are
When we say “we”, “us” or “our”, we are referring to Rivendale Developments. Rivendale Developments is the data controller responsible for your personal data under the General Data Protection Regulation.
The purpose of this policy is to explain what personal data we collect, how we use it, and your rights when you visit our website or interact with us.
2. The Information We Collect
Information You Voluntarily Provide
You may provide us with personal data when you:
- Complete forms on our website
- Contact us by email or phone
- Engage with our staff This may include:
- Name
- Company name and address
- Email address
- Telephone number(s)
- Job title or role
Information We Automatically Collect
When you use our website, we may automatically collect:
- IP address
- Browser type and operating system
- Pages visited and time spent
- Date and time of visits
- General location data
We use cookies and similar technologies (such as pixels and web beacons) to:
- Analyse website usage
- Improve performance and user experience
- Support marketing and advertising
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Consent – where you have given clear permission (e.g. marketing cookies)
- Contract – where processing is necessary to provide services to you
- Legitimate interests – to operate and improve our business, provided your rights do not override these interests
- Legal obligation – where we are required to comply with the law
4. How We Use Your Information
We use your data to:
- Respond to enquiries
- Provide and manage our services
- Improve our website and services
- Maintain business records
- Comply with legal obligations
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Professional advisers (e.g. accountants, legal advisors)
- IT and website service providers
- Business partners where necessary to deliver services
- Authorities where required by law
If our business is sold or merged, your data may be transferred to the new owner. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
6. Data Retention
We only retain your personal data for as long as necessary:
- To fulfil the purposes it was collected for
- To meet legal, accounting, or reporting requirements
Retention periods are determined based on the nature of the data and legal obligations.
7. Your Rights
Under the General Data Protection Regulation, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us using the details below.
8. Cookies
Cookies are small files placed on your device to help improve your browsing experience.
We use:
- Essential cookies – necessary for the website to function
- Analytics cookies – to understand how visitors use our site
- Marketing cookies – to deliver relevant advertising (where applicable) You can control cookies through your browser settings.
For more information, visit:
You can also opt out of targeted advertising at: http://www.youronlinechoices.eu/
9. Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Access controls
- Password-protected systems
In the event of a data breach, we will comply with our legal obligations, including notifying the Information Commissioner’s Office where required.
10. Contact Details
To exercise your rights or make an enquiry, contact us:
Rivendale Developments
Email: info@rivendaledevelopments.co.uk Telephone: 023 8065 1600
Address: The Barn, Manor Farm Office Village, Flexford Road, North Baddesley, SO52 9DF
11. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office:
We would, however, appreciate the chance to deal with your concerns first.
12. Changes to This Policy
We may update this policy from time to time. Please check this page periodically to stay informed of any changes.
Review Date: This policy was last reviewed on April 2026 and will be reviewed annually or as required.