Customer charter
our commitment
At Rivendale, we are committed to making the experience for our buyers as smooth and as stress-free as possible. We understand that buying a home is one of the most important and financially significant purchases you will ever make, so we will be there for you every step of the way.
Below is our customer charter, which outlines our commitment to you and contains important information about the purchase of your new Rivendale home.
our customer charter
We will provide clear and comprehensive information about each development in advance of any reservation, including any choices and options that may be available. Our sales agent will support you through the buying process, and we will provide you with their details to ensure concise communication from all parties involved.
reserving a Rivendale home
From the point of reserving a Rivendale home, you will be given access to our online portal where detailed information about your new home will be provided and updated continuously. We will provide enough information for you to fully and properly understand the reservation agreement.
reserving a Rivendale home
From the point of reserving a Rivendale home, you will be given access to our online portal where detailed information about your new home will be provided and updated continuously. We will provide enough information for you to fully and properly understand the reservation agreement.
purchase
We will keep you updated on the progress of construction, the progress of your purchase and completion date of the sale of your new Rivendale home. We will provide you with information about what health and safety precautions to take when visiting a site under construction. Please note that these visits are by appointment only. Prior to handover, we will also personally provide a quality check on the property after the warranty provider's inspection.
warranty
On completion of the purchase, you will be given all guarantees and warranties for your new Rivendale home.
We will give you reliable information about the independent third-party warranty provided with your new home and the initial two-year defects cover provided by Rivendale developments.
We also provide aftersales customer care, telling you about our procedures for dealing with defects and emergencies. Rivendale homes follow the commitments of your warranty provider's consumer code or code of conduct, a copy of which is available for you to view on your online Spaciable portal.
warranty
On completion of the purchase, you will be given all guarantees and warranties for your new Rivendale home.
We will give you reliable information about the independent third-party warranty provided with your new home and the initial two-year defects cover provided by Rivendale developments.
We also provide aftersales customer care, telling you about our procedures for dealing with defects and emergencies. Rivendale homes follow the commitments of your warranty provider's consumer code or code of conduct, a copy of which is available for you to view on your online Spaciable portal.